Privacy

Account information (name, email), content you create in the app, purchase and donation details (amount, plan, date — never full card numbers, which are processed and stored only by Stripe), and standard technical information (IP address, user agent, log timestamps) needed to operate and secure the service. We also record site visits in our own analytics — pages viewed, clicks, IP address, approximate location derived from it, device, browser, language and referring site — to understand and improve the site. If you reject cookies in our privacy choices, or your browser sends Do Not Track or Global Privacy Control, we do not store your IP address or location.

Staff and administrators may be asked to complete identity verification and background screening through third-party providers (Persona and Checkr Trust). Documents and results submitted to those providers are governed by their privacy policies; we store only the verification status needed to enforce access controls.

To operate the service, process your purchases and donations, issue receipts, secure the platform, and communicate with you about it. We don't sell your data.

We share data only with subprocessors that help us run the service (hosting, database, email, payment processing via Stripe, and staff verification providers), each bound by confidentiality obligations. Donation records for ALTARED Church and purchase records for ALTARED Business are maintained by the respective entity.

We also collect business contact details from public and commercial sources (for example published ministry or company listings and licensed data providers) to identify organisations we may partner with. We keep where each record came from and when. We do not infer or record anyone's religion, health, weight, loneliness or mental health from material found online, and being listed publicly is never treated as permission to market to you.

Marketing email, text messages and marketing calls each require their own separate, optional consent, chosen by you on a signup form. Accepting our Terms, buying something, creating an account or giving us a phone number is not consent to be texted or called. We store the exact wording you agreed to, when, and where. You can change or withdraw any of it on the preferences page, by replying STOP to a text, or by using the unsubscribe link in any email. Withdrawal applies across all our sending tools and is not reset by a later import or a change of provider. See also our SMS Program Terms.

Mobile information and SMS opt-in consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Phone numbers are shared only with the service providers that deliver our messages on our behalf (for example our messaging provider), and only for that purpose.

ALTARED Business and ALTARED Church are separate legal entities. Consent given to one is not shared with the other.

When you text our number or email one of our addresses, we keep the message, your phone number or email address, any attachments, the time it was sent and its delivery status so our team can read and reply to you. Email is received and sent through SendGrid, with Postmark and Resend as backups, and texts through Twilio. Only authorized ALTARED staff in support and relationship roles can see these conversations. They are never sold, shared with our member sites, or used for marketing, and replying STOP still ends all texts from us. We keep conversations while they are useful for helping you and you can ask us to delete them at any time.

We use Google Ads to measure whether our advertising leads to purchases. When you buy something, the purchase amount and a transaction reference are shared with Google for ad measurement and campaign optimization. In regions whose privacy laws require it (the EEA, UK, Switzerland and Quebec), advertising cookies stay off until you accept in the consent banner; you can change or withdraw that choice anytime from the Cookie settings link. See how Google uses information from sites that use its services.

Our retention period is still being finalised and will be stated here. Consent and opt-out records are kept for as long as we may need to show what you chose. You can request deletion at any time by contacting us.

You can request a copy of your data, correct it, or ask us to delete it. Send requests to our contact form.